Hotel: pre-arrival questions and bookings handled calmly
47% fewer emails to the front desk
Plan: Bundle (Chat + phone)Deployment: 2 days
-47%emails to the front desk
24/7multilingual
+18%direct bookings
Challenge
Before the season, reception was flooded with questions about parking, room availability and dining - often in other languages and outside working hours.
Solution
The assistant on web and phone checks availability, answers pre-arrival questions and takes a booking. It runs around the clock and in several languages.
Availability checks and bookings
Pre-arrival questions and in-stay tips
Multilingual operation 24/7
Results
Reception has more time for guests on site and fewer repeat emails. The share of direct bookings outside booking portals rose by 18%.
We expected it to save a few emails. We didn't expect our receptionist to actually have time to talk with guests at the desk in July - instead of replying to booking-portal messages all afternoon.