# Awentail

> One AI assistant that takes on many roles for a business: customer support, lead capture and qualification, appointment booking, an information desk, and a digital reception. It works on chat (website widget) and by phone (voice), 24/7 - one tool instead of several.

Awentail is a SaaS product by Digital D&A s.r.o. (Company ID 23691271, VAT CZ23691271), based in Prague, Czech Republic. Website: https://awentail.com. Contact: support@awentail.com.

## What is Awentail?

Awentail lets any business deploy one AI assistant that takes on several roles at once - support agent, lead capturer, booking coordinator, information desk, and reception. It:

- **Answers customer questions** using retrieval-augmented generation (RAG) trained on your own documents and website content
- **Shares information** such as opening hours, pricing, availability, and instructions
- **Books appointments** by offering available time slots and confirming reservations in the conversation
- **Captures leads** by detecting names, emails, and phone numbers and storing them in a built-in CRM
- **Hands off to a human** when a request needs a person
- Works on the **website (chat widget)** and **over the phone (voice assistant)** - the same assistant across both channels

## Who is Awentail for?

Awentail is used across service-oriented businesses. Dedicated pages:

- E-commerce & online retail - https://awentail.com/lead-generation
- Restaurants, cafes & bars - https://awentail.com/restaurace
- Services & tradespeople - https://awentail.com/sluzby
- Healthcare (doctors, clinics) - https://awentail.com/zdravotnictvi
- Real estate & agents - https://awentail.com/reality
- Hotels & travel - https://awentail.com/hotely

## Key features

- Embeddable chat widget (one line of code)
- Voice / phone assistant with a dedicated phone number
- Knowledge base from document uploads and web scraping
- Hybrid search: vector similarity + keyword matching with AI reranking
- Multilingual support (20+ languages)
- Built-in CRM for contacts and conversations
- Reservation system with calendar management
- Analytics dashboard
- AI-powered optimization recommendations (Autopilot)
- Customizable widget appearance (colors, position, welcome message)

## Plans

- **Starter** (EUR 29/mo, 14-day free trial): 1 bot, 100 conversations/month, appointment booking
- **Pro** (EUR 69/mo): 3 bots, 1,000 conversations/month, AI optimization
- **Business** (EUR 139/mo): 5 bots, unlimited conversations, white-label

A 14-day free trial is available without a credit card.

## Data, privacy & compliance

- Data is processed within the European Economic Area (EEA); transfers outside the EEA use Standard Contractual Clauses under GDPR
- Encrypted in transit and at rest; data isolated per customer account
- Awentail acts as a processor under Art. 28 GDPR; a Data Processing Agreement (DPA) is available
- Transparency under the EU AI Act (Art. 50): visitors are told they are talking to an AI
- The AI assistant is not a substitute for professional advice (medical, legal, financial)

## Languages

Czech (default) and English interfaces; the assistant can converse in 20+ languages.

## Legal

- Terms of Service: https://awentail.com/docs/terms
- Privacy Policy: https://awentail.com/docs/privacy
- Cookie Policy: https://awentail.com/docs/cookies
- Data Processing Agreement (DPA): https://awentail.com/docs/dpa
- Sub-processor List: https://awentail.com/docs/subprocessors
- Acceptable Use Policy: https://awentail.com/docs/aup
- AI Transparency Notice: https://awentail.com/docs/ai-transparency
- Impressum: https://awentail.com/docs/impressum

## Links

- Website: https://awentail.com
- App / login: https://app.awentail.com
- Documentation: https://awentail.com/docs/getting-started
- API Reference: https://awentail.com/docs/api-reference
- Contact: support@awentail.com