Contact Capture

Awentail automatically detects when visitors share contact information during conversation. No forms, no pop-ups — just natural conversation.

How it works

1. A visitor chats with your assistant and mentions their email or phone number
2. Awentail’s AI automatically recognizes the contact information
3. The contact is saved with an AI-generated conversation summary
4. You get a new contact in your contacts dashboard

Detection works for:

• Email addresses — Any standard email format
• Phone numbers — International and local formats

Viewing contacts

Go to the Contacts page in the sidebar. Each contact shows:

• Contact details — Email, phone number, or both
• Assistant — Which AI assistant captured the contact
• Date — When the conversation took place
• AI summary — A brief summary of what the visitor discussed
• Status — Read/unread indicator

Contact summaries

Each captured contact includes an AI-generated summary. This gives you instant context about what the visitor was interested in, what questions they asked, and what products or services they mentioned — without reading the entire conversation.

Filtering and search

Use the toolbar to find specific contacts:

• Search — Filter by email, phone or summary content
• Time period — Today, this week, this month, all time
• Assistant filter — Show contacts from a specific AI assistant

Managing contacts

• Mark as read — Click a contact to mark it as read
• View conversation — Click through to the full conversation history
• Export — (Coming soon) Export contacts as CSV

Appointment booking

For assistants with the appointment purpose, visitors can book meetings directly in the chat:

1. Set your availability in the Reservations tab (business hours, appointment duration, buffer time)
2. The assistant automatically offers available time slots when relevant
3. Visitors select a slot and confirm — both parties receive email confirmation
4. Manage all bookings from the Reservations overview

Best practices

• Check contacts daily — Fresh contacts have a higher conversion chance
• Use AI summaries — Quickly prioritize which contacts to follow up with first
• Train your assistant well — An assistant with a quality knowledge base will naturally capture more contacts because visitors engage more deeply
• Don’t force it — The assistant captures contacts naturally from conversation. Visitors share contact details when they have genuine interest

Tracking contacts by assistant

Each assistant tracks contacts independently. If you have a sales assistant and a support assistant, you’ll see which one generated each contact — helping you route follow-ups to the right team.