Billing & Plans
Awentail bills in three categories - you can subscribe to any combination:
- Chat - website chatbot only
- Voice - phone AI only
- Bundle - chat + voice in one plan, at a lower total price
The free 14-day trial is available only for Chatbot Starter and requires no payment card. The voice assistant and other plans are paid.
Annual billing
All paid plans support annual billing (paid yearly, displayed as per-month). You save roughly 15 % compared to monthly. Toggle Monthly / Annual on the pricing page or in Settings → Billing.
Chat plans
| Feature | Starter | Pro | Business |
|---|---|---|---|
| Monthly | €29 / 699 Kč | €69 / 1,699 Kč | €139 / 3,400 Kč |
| Annual (per mo.) | €24 / 589 Kč | €59 / 1,429 Kč | €119 / 2,899 Kč |
| AI assistants | 1 | 3 | 5 |
| Conversations / mo | 100 | 1,000 | Unlimited |
| Document upload | ✓ | ✓ | ✓ |
| Web scraping | 1 / mo | 5 / mo | 10 / mo |
| Contact capture | ✓ | ✓ | ✓ |
| Appointment booking | ✓ | ✓ | ✓ |
| AI optimization | - | Weekly | Daily |
| White-label widget | - | - | ✓ |
| Conversation retention | 30 days | 90 days | 180 days |
Voice plans
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Monthly | €59 / 1,490 Kč | €119 / 2,990 Kč | €239 / 5,990 Kč | €599 / 14,990 Kč |
| Annual (per mo.) | €49 / 1,290 Kč | €99 / 2,490 Kč | €199 / 4,990 Kč | €499 / 12,490 Kč |
| Voice assistants | 1 | 3 | 10 | 50 |
| Phone numbers | 1 | 3 | 10 | 50 |
| Call minutes / mo | 100 | 500 | 2,000 | 10,000 |
| Daily minute cap | 40 | 200 | 800 | 4,000 |
| Concurrent calls | 5 | 10 | 30 | 100 |
| Max KB documents | 5 | 20 | Unlimited | Unlimited |
| Overage rate | €0.25/min | €0.25/min | €0.25/min | €0.20/min |
| Monthly overage cap | €25 | €25 | €25 | €100 |
Voice languages on every plan: Czech, Slovak, English, German.
Bundle plans (chat + voice)
| Feature | Starter Bundle | Business Bundle | Pro Bundle |
|---|---|---|---|
| Monthly | €79 / 1,990 Kč | €159 / 3,990 Kč | €319 / 7,990 Kč |
| Annual (per mo.) | €66 / 1,690 Kč | €134 / 3,390 Kč | €269 / 6,790 Kč |
| AI assistants (chat) | 1 | 3 | 5 |
| Voice assistants | 1 | 3 | 5 |
| Phone numbers | 1 | 3 | 5 |
| Conversations / mo | 100 | 1,000 | Unlimited |
| Call minutes / mo | 60 | 300 | 1,000 |
| Web scraping | 1 / mo | 5 / mo | 10 / mo |
| AI optimization | - | Weekly | Daily |
| White-label widget | - | - | ✓ |
Bundle plans are cheaper than buying chat + voice separately and the voice assistant can share its knowledge base with your chatbot, so you upload documents only once.
How voice billing works
- Each plan includes a monthly minute allowance
- Past the allowance, overage is €0.25/min (€0.20 on Enterprise)
- A monthly overage cap (€25, or €100 on Enterprise) is the maximum extra you’ll ever be charged in a single period
- A daily minute cap (40 % of monthly allowance) stops the line for the day if an unusual spike occurs - runaway protection, not a usage budget
You’ll see warnings on the Voicebots view well before any limits are hit.
Free trial
The free 14-day trial is available only for Chatbot Starter and requires no payment card. The voice assistant and other plans are paid.
- After the trial ends, the assistant stops accepting new conversations. Your data is preserved - pick a plan and you’re back.
Upgrade, downgrade, cancel
- Settings → Billing → Manage subscription opens the billing customer portal
- Update payment method, change plan, or cancel
- Cancellation takes effect at the end of the current period
- Downgrades take effect at the next renewal - your bots and data stay; if you exceed the lower plan’s limit, you simply can’t create new ones until you’re within range
Invoicing
Our payment gateway handles all invoicing. At checkout you can enter your VAT / tax ID and billing address - these appear on every invoice and credit memo.
Plan FAQ
Do you bill in CZK or EUR? Both. The pricing page detects your locale; you can also switch currency in Settings → Billing. Your subscription is locked to the currency you chose at checkout.
Can I switch between chat / voice / bundle? Yes. Open the billing customer portal and pick the new plan. We pro-rate the difference for the current period.
What if I exceed conversation / call limits? Chat: extra conversations are paused until the next period or upgrade. Voice: overage minutes are billed at €0.25/min up to the monthly cap.
Do you offer custom plans? For volume above Enterprise, email support@awentail.com.