Billing & Plans
Awentail bills in three categories — you can subscribe to any combination:
- Chat — website chatbot only
- Voice — phone AI only
- Bundle — chat + voice in one plan, at a lower total price
Every new account starts with a 14-day free trial on the Starter chat plan, no credit card required. Voice AI has a separate 14-day trial (30 included minutes). Bundle plans also begin with a 14-day trial.
Annual billing
All paid plans support annual billing (paid yearly, displayed as per-month). You save roughly 15 % compared to monthly. Toggle Monthly / Annual on the pricing page or in Settings → Billing.
Chat plans
| Feature | Starter | Pro | Business |
|---|---|---|---|
| Monthly | €29 / 699 Kč | €69 / 1,699 Kč | €139 / 3,400 Kč |
| Annual (per mo.) | €24 / 589 Kč | €59 / 1,429 Kč | €119 / 2,899 Kč |
| AI assistants | 1 | 3 | 5 |
| Conversations / mo | 100 | 1,000 | Unlimited |
| Document upload | ✓ | ✓ | ✓ |
| Web scraping | 1 / mo | 5 / mo | 10 / mo |
| Contact capture | ✓ | ✓ | ✓ |
| Appointment booking | ✓ | ✓ | ✓ |
| AI optimization | — | Weekly | Daily |
| White-label widget | — | — | ✓ |
| Conversation retention | 30 days | 90 days | 180 days |
Voice plans
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Monthly | €59 / 1,490 Kč | €119 / 2,990 Kč | €239 / 5,990 Kč | €599 / 14,990 Kč |
| Annual (per mo.) | €49 / 1,290 Kč | €99 / 2,490 Kč | €199 / 4,990 Kč | €499 / 12,490 Kč |
| Voice assistants | 1 | 3 | 10 | 50 |
| Phone numbers | 1 | 3 | 10 | 50 |
| Call minutes / mo | 100 | 500 | 2,000 | 10,000 |
| Daily minute cap | 40 | 200 | 800 | 4,000 |
| Concurrent calls | 5 | 10 | 30 | 100 |
| Max KB documents | 5 | 20 | Unlimited | Unlimited |
| Overage rate | €0.25/min | €0.25/min | €0.25/min | €0.20/min |
| Monthly overage cap | €25 | €25 | €25 | €100 |
Voice languages on every plan: Czech, Slovak, English, German.
Bundle plans (chat + voice)
| Feature | Starter Bundle | Business Bundle | Pro Bundle |
|---|---|---|---|
| Monthly | €79 / 1,990 Kč | €159 / 3,990 Kč | €319 / 7,990 Kč |
| Annual (per mo.) | €66 / 1,690 Kč | €134 / 3,390 Kč | €269 / 6,790 Kč |
| AI assistants (chat) | 1 | 3 | 5 |
| Voice assistants | 1 | 3 | 5 |
| Phone numbers | 1 | 3 | 5 |
| Conversations / mo | 100 | 1,000 | Unlimited |
| Call minutes / mo | 60 | 300 | 1,000 |
| Web scraping | 1 / mo | 5 / mo | 10 / mo |
| AI optimization | — | Weekly | Daily |
| White-label widget | — | — | ✓ |
Bundle plans are cheaper than buying chat + voice separately and the voice assistant can share its knowledge base with your chatbot, so you upload documents only once.
How voice billing works
- Each plan includes a monthly minute allowance
- Past the allowance, overage is €0.25/min (€0.20 on Enterprise)
- A monthly overage cap (€25, or €100 on Enterprise) is the maximum extra you’ll ever be charged in a single period
- A daily minute cap (40 % of monthly allowance) stops the line for the day if an unusual spike occurs — runaway protection, not a usage budget
You’ll see warnings on the Voicebots view well before any limits are hit.
Trial mechanics
- Chat trial — Full Starter access for 14 days, no card. Card required when you upgrade.
- Voice trial — 30 minutes of call time, 1 voicebot, 1 phone number, for 14 days. Card required to convert.
- After the trial ends, the assistant stops accepting new conversations / calls. Your data is preserved — pick a plan and you’re back.
Upgrade, downgrade, cancel
- Settings → Billing → Manage subscription opens the Stripe Customer Portal
- Update payment method, change plan, or cancel
- Cancellation takes effect at the end of the current period
- Downgrades take effect at the next renewal — your bots and data stay; if you exceed the lower plan’s limit, you simply can’t create new ones until you’re within range
Invoicing
Stripe handles all invoicing. At checkout you can enter your VAT / tax ID and billing address — these appear on every invoice and credit memo.
Plan FAQ
Do you bill in CZK or EUR? Both. The pricing page detects your locale; you can also switch currency in Settings → Billing. Your subscription is locked to the currency you chose at checkout.
Can I switch between chat / voice / bundle? Yes. Open Stripe Customer Portal and pick the new plan. We pro-rate the difference for the current period.
What if I exceed conversation / call limits? Chat: extra conversations are paused until the next period or upgrade. Voice: overage minutes are billed at €0.25/min up to the monthly cap.
Do you offer custom plans? For volume above Enterprise, email support@awentail.com.