A tradesperson has their hands full and cannot answer the phone. After-hours inquiries went unanswered and customers called a competitor in the meantime.
Solution
A chatbot captures the inquiry, asks about scope and location and collects the contact. Everything is handed over clearly, so you just call back prepared prospects.
Inquiry capture 24/7 including contact
Scope and location gathered upfront
Clear handoff for a call back
Results
Fewer lost inquiries and a better first call. The company now captures dozens more inquiries a month than before rollout, and technicians only deal with the phone between jobs rather than during them.
I used to look at three missed calls in the evening and have no idea if they were worth calling back. Now the app already tells me what the job is, where it is and when the customer needs it. I just call and book the visit.