Your staff belong with the guests at the table.
Awentail picks up the phone.
Guests call about a free table, the menu, opening hours, or a birthday dinner. Most of it has a simple answer - but someone still has to pick up, right in the middle of service.
Awentail answers on the web and by phone, offers an open slot, confirms the booking, and hands party and corporate enquiries to your staff with everything they need to know. 24 hours a day - even when you're full.
Chatbot from €29 / month · See pricing
14 days free · no card required · data in the EU
Live demo - leads, bookings, and support
How many calls pull your staff away from the table each night?
On its own, each question takes a second. Across a busy evening, it's dozens of them - and none get answered from behind the bar.
And the real problem? The phone rings exactly when staff have the least time to answer it.
Awentail handles that first wave for you.
Not another screen by the till. The front line of your restaurant.
Awentail answers guests directly - and picks up on what matters along the way. For example:
Different guest. Different request.
Pick what comes up most often in your restaurant.
Take the table booking without pulling anyone off the floor
A couple or a family calls or messages to check if there's a table free tonight. They just want a quick answer and a confirmation - not a long phone call.
Awentail offers an open slot right away, confirms the party size, and books the table.
The guest has a confirmed table in under a minute, and no one left the floor to answer the phone.
Don't let a party enquiry get lost in a busy shift
A birthday or anniversary dinner sounds simple, but it hides a dozen questions - headcount, budget, whether they want a private space. Without them, staff end up calling back to ask.
Awentail asks what matters right in the conversation and hands you a ready summary.
You plan the party at a glance, no callback needed.
Novak, email - 'I'd like to celebrate my birthday at your place.'
- Event type
- Birthday dinner
- Guests
- 14 people
- Date
- Saturday, 7 PM
- Budget
- around 800 CZK per person
- Special requests
- 1 gluten-free option, own cake
- Contact
- Novak, phone and email
Spot a catering enquiry before the phone even rings
A company party or office catering order is a different league from a table for two - and it needs to be treated that way from the very first message.
Awentail asks the key questions and hands you an enquiry that's ready to quote:
You build the quote straight away, not from scratch.
Want to hear Awentail take a booking for you?
The guest gets an answer right away. Your staff get the full picture.
Awentail is the first point of contact between a guest and your team.
The guest asks
Through the web chat or by phone, any time of day.
Awentail answers
Based on your menu, opening hours and house rules.
It spots the opportunity
For a booking, party or corporate event, it asks the right follow-up questions.
It hands over a ready summary
Party size, date and requests, all in one place for your staff.
No one has to decode a voicemail or scribble notes on a napkin.
What you get
One assistant. Two channels. Zero missed opportunities.
Website chat, phone with its own number, and appointment booking - in one tool that never sleeps.
Website chat
Answers from your content, not made up
Trained on your documents and website. Responds accurately, in context, 24 hours a day. When it doesn't know, it says so - no hallucination.
- ✓ Upload PDF, DOCX, CSV or auto-scrape your website
- ✓ Hybrid RAG search with AI reranking
- ✓ Embed widget, auto-detects 24+ languages
Voice AI on phone
62% of callers who reach voicemail never call back
A natural voice that speaks Czech, Slovak, English, and German. Picks up the phone, handles questions, captures contacts, and books appointments - no hold music.
- ✓ Dedicated phone number in minutes
- ✓ Full transcript and AI summary of every call
- ✓ Shares knowledge base with your chatbot
Contacts and bookings
Every conversation is a chance to close
Automatically detects emails and phone numbers in chat and voice - and also collects contacts from a classic website contact form. Offers available slots and books appointments - without changing how your team works.
- ✓ Auto-detects email and phone in every conversation
- ✓ Slot generation with buffer time + double-booking protection
- ✓ Email confirmation with one-click cancellation link
Bookings don't only happen during opening hours
Someone wants to plan a birthday dinner in the evening, not while your host is busy seating guests.
A tourist in a different time zone checks your opening hours at 3 AM.
And someone comparing three restaurants won't wait for the slowest one to reply.
Awentail answers, takes bookings and captures enquiries outside opening hours too.
So you start the day with confirmed bookings, not an empty diary.
What changes on your floor?
- The phone rings in the middle of service
- Staff leave the floor to take a booking
- Unconfirmed bookings that never show up
- The same menu and allergen questions, over and over
- Party enquiries answered the next day
- Missed calls with no idea what they wanted
- Bookings confirmed and logged automatically
- Staff stay with the guests, not the phone
- Reminders cut down on no-shows
- Menu and allergen questions answered straight from your materials
- Party enquiries captured the same evening
- No missed call ever goes unexplained
Case study
Restaurant: 46% more off-peak reservations
A restaurant in central Prague rolled out the Awentail chatbot (Chatbot Pro plan) to take the phone off its staff mid-service. Deployment took one day, and the goal was simple: let guests book a table whenever it suited them, not just during reception hours.
Deployment
- Chatbot on the website and on the restaurant's Google profile
- Connected to the booking calendar, logging party size and time
- Menu and allergen answers pulled straight from the menu
What it delivered
- Staff only pick up calls that truly need a person
- Evening bookings are ready in the calendar by morning
- Guests get an allergen answer instantly, weekends included
We expected it to handle bookings. We didn't expect our servers to stop apologizing to guests for having to run to the phone.
This reference is intentionally anonymous, at the client's request.
What our customers say
We used to miss five calls some evenings. Now every guest gets an answer, even when we're full.
Tourists ask about opening hours in the middle of the night. Awentail answers them in their own language without me getting out of bed.
We finally have time for the guests at the table instead of running for the phone over bookings.
Want the same relief for your restaurant?
Teach it your restaurant. It handles the rest.
Upload your menu, price list, opening hours and FAQs - or let Awentail read your website.
Set what it handles on its own and when to pass an enquiry to your staff.
Add one line of code to your site, or forward your phone line.
And you're ready to go.
No booking system to build. No extra person just for the phones.
FAQ
Questions for your industry
How long does setup take?
You can go live in a single afternoon - upload your materials and add the widget or a phone number. No developer needed.
Can it take reservations over the phone?
Yes, the voice assistant answers even at peak time, offers a free slot and confirms the booking.
Does it answer allergen and menu questions?
Yes - it answers on ingredients, allergens and special diets straight from your materials.
Can it handle a booking for a large group or a party?
Yes, for bigger bookings it asks about headcount, timing and special requests and hands it to you as a ready enquiry.
What if you're fully booked at that time?
It offers the nearest open slot or another time and logs the booking right away, so the guest doesn't leave empty-handed.
Where is our data?
We process data in the EU in line with GDPR, encrypted and isolated per account.
Your staff don't have to answer every call.
They just need to be with the guests who are already there.
Let Awentail handle bookings, menu questions and party enquiries - on the web and by phone, outside opening hours too.
14 days free · no card required