Your nurse can’t be on the phone and with a patient at once.
Awentail handles the calls for them.
Patients call to book, rebook, check opening hours or ask for a prescription. Most of it doesn’t need a doctor - but someone has to answer.
Awentail answers on the web and by phone, offers a free slot, handles routine requests and hands them to your practice in a structured way. 24 hours a day - even when the waiting room is full.
Chatbot from €29 / month · See pricing
14 days free · no card · data in the EU
Live demo - leads, bookings, and support
How many calls does your front desk miss in a day?
Each call is short. But a nurse takes dozens a day - while a patient waits at the desk.
And the biggest problem? When the line is busy, the patient doesn’t call back. They try the practice next door.
Awentail handles that first wave of requests for you.
Not a robot instead of your nurse. The front line of your practice.
Awentail handles routine, predictable requests. Whatever needs your staff, it hands over right away. It can, for example:
Safety & compliance
Built with the sensitivity of healthcare data in mind
Data is processed in the EU, encrypted in transit and at rest, and isolated at your account level.
GDPR by default: we act as a processor, a DPA is available, and you can export or delete data at any time.
The AI assistant does not replace a doctor. It makes no diagnoses and gives no treatment advice. It handles booking, information and reducing admin load. In sensitive situations it hands the conversation to your staff.
Transparency under the European AI Act: patients always know they are talking to an AI, not a member of the practice.
More in our docs: GDPR DPA AI transparency
Different practice. Different bottleneck.
Pick what slows you down most.
Free up the phone from bookings and refills
Mornings bring a queue of calls - bookings, refills, opening hours. The nurse runs between the patient and the phone.
Awentail handles bookings and refill requests and leaves the nurse only what truly needs attention.
The nurse starts the morning with ready appointments, not a full voicemail.
11:58 · missed call · no message
- Patient
- Marie K. (existing)
- Reason
- blood-pressure check
- Slot
- Thursday 8:30
- Refill
- refill requested
- Contact
- phone, confirmed by SMS
Fewer empty chairs, fewer no-shows
Cancelled and forgotten appointments leave the chair empty. Rescheduling by phone eats time the nurse doesn’t have.
Awentail confirms and reminds, offers freed-up times and lets patients rebook without a single call.
A freed slot fills fast - even in the evening, when a patient messages from the sofa.
Send the patient straight to the right department
More specialties, more doctors, more kinds of questions. Reception has to route everyone correctly and still answer the phone.
Awentail asks the reason for the visit and routes the patient to the right clinic and slot:
Staff deal with patients who are already at the right door.
Want to hear Awentail book a patient for you?
The patient gets an answer right away. The practice gets an overview.
Awentail is the first point of contact between a patient and your staff.
The patient reaches out
Via web, chat or phone.
Awentail answers
Based on your opening hours, price list and practice rules.
It handles the request
Offers a free slot, reschedules or logs a refill request.
It hands it to your staff
Structured - patient, reason, slot and contact in one place.
The nurse doesn’t have to decode voicemail or retype appointments by hand.
What you get
One assistant. Web and phone. No patient left without an answer.
Website chat, phone with its own number, and appointment booking - in one tool that never sleeps.
Website chat
Answers from your content, not made up
Trained on your documents and website. Responds accurately, in context, 24 hours a day. When it doesn't know, it says so - no hallucination.
- ✓ Upload PDF, DOCX, CSV or auto-scrape your website
- ✓ Hybrid RAG search with AI reranking
- ✓ Embed widget, auto-detects 24+ languages
Voice AI on phone
62% of callers who reach voicemail never call back
A natural voice that speaks Czech, Slovak, English, and German. Picks up the phone, handles questions, captures contacts, and books appointments - no hold music.
- ✓ Dedicated phone number in minutes
- ✓ Full transcript and AI summary of every call
- ✓ Shares knowledge base with your chatbot
Contacts and bookings
Every conversation can turn into a new contact
Automatically detects emails and phone numbers in chat and voice - and also collects contacts from a classic website contact form. Offers available slots and books appointments - without changing how your team works.
- ✓ Auto-detects email and phone in every conversation
- ✓ Slot generation with buffer time + double-booking protection
- ✓ Email confirmation with one-click cancellation link
Patients don’t only think about health from 9 to 5
A patient wants to book in the evening, not during their own workday.
Before opening, the morning call rush hits all at once.
And whoever can’t get through tries another practice - or urgent care.
Awentail answers, books and logs requests outside opening hours too.
So reception starts the day with ready bookings, not a full voicemail.
What changes for your front desk?
- Busy line during the morning rush
- Missed calls with no message
- Rescheduling by phone on the go
- Forgotten appointments and empty chairs
- The nurse running from patient to phone
- The same opening-hours questions over and over
- Calls and messages handled automatically
- The patient gets through and books instead of going elsewhere
- Rescheduling without a single call
- Appointment reminders and fast filling of freed-up times
- The nurse with the patient, not the phone
- Staff handle only what truly needs a human
Case study
Dental practice: 54% fewer calls to the front desk
A two-chair dental practice rolled out the Awentail chatbot and voice assistant to take the same repeat phone calls off the front desk. The goal: let the assistant handle bookings outside opening hours too, so the nurse could spend more time with patients in the waiting room.
Deployment
- Website chatbot and a voice assistant on the practice's inbound line
- Connected to the calendar for routine and urgent bookings alike
- Sensitive questions (pain, complications) routed straight to the nurse
What it delivered
- The front desk only picks up calls that truly need a person
- Patients can book an appointment in the evening or on weekends
- The nurse has more time for patients right there in the waiting room
We expected it to handle bookings. We didn't expect our nurse to finally get a coffee in peace between patients - the phone just doesn't ring as much anymore.
This reference is intentionally anonymous, at the practice's request.
Want the same relief for your front desk?
Teach it your practice. It handles the rest.
Enter opening hours, exam types, price list and booking rules.
Set what it handles itself and what it passes to a nurse or doctor.
Add one line of code to your site and forward your phone line.
And you’re ready to go.
No new system. No extra person just for the phones.
FAQ
Questions for your industry
How long does setup take?
You can launch Awentail in a single afternoon - upload your materials and add the widget or a phone number. No developer needed.
Is patient-data processing GDPR-compliant?
Yes, we process data in the EU under GDPR; the assistant is set up not to collect sensitive data beyond what's needed.
Does it replace medical staff?
No. It handles booking and common questions and hands off to a nurse or reception when needed. It isn't a substitute for professional care.
Does it recognize an urgent case and pass it on quickly?
Yes, for sensitive or urgent questions it doesn't linger - it hands the conversation straight to a nurse or doctor with a summary.
Can it handle several doctors or several practices at once?
Yes, it tells doctors apart, along with their hours and open slots, and routes bookings to the right one.
Where is our data?
We process data in the EU in line with GDPR, encrypted and isolated per account.
Your nurse doesn’t have to answer every call.
They just need to be with the patients who need them.
Let Awentail handle bookings, refills and repeat questions - on the web and by phone, outside opening hours too.
14 days free · no card