Appointment Booking

Awentail’s reservation system lets visitors book a slot during the chat or phone conversation. No forms, no back-and-forth — they pick a time, you both get a confirmation email.

It works for any business that runs on appointments: clinics, salons, repair shops, consulting, fitness, real estate viewings, test drives.

Turn it on

Bookings are scoped to a chatbot. Open the bot you want to enable, then:

1. Set Bot purpose → Appointment
2. Go to the Reservations tab on the bot detail page
3. Configure availability (below), then services / staff
4. Re-deploy your widget — visitors now see “Book an appointment” inline in the conversation

For voicebots, also link a chatbot that has reservations enabled — see Voice AI.

Weekly availability

The availability schedule is your default working week:

• Timezone — all slots are generated in this zone
• Open hours per weekday — multiple ranges allowed (e.g. 9:00–12:00, 13:00–17:00)
• Slot duration — how long each bookable slot is (e.g. 30 min)
• Buffer — empty minutes between slots (cleanup / travel time)
• Min notice — earliest a visitor can book from now (e.g. “must book at least 2 hours ahead”)

Per-date overrides

When real life happens, use Overrides for a single date:

• Block the day — no slots offered (holidays, off-site)
• Custom hours — different open hours for that one date (e.g. early closing)

Overrides take precedence over the weekly schedule and clear automatically once the date passes.

Services and staff

For businesses that offer different services or have multiple providers:

• Services — name, duration, optional add-ons (e.g. “Haircut — 45 min”, “Color — 90 min”)
• Staff — name + email + phone. Each staff member has their own availability and can be filtered when booking
• Add-ons let visitors pick optional extras during booking

The chat / voice AI uses these names when offering choices to the visitor.

How slots are generated

Slot generation is deterministic and runs every time someone asks for availability:

1. Start from the weekly schedule for the requested date
2. Apply any per-date override (if present)
3. Subtract slots already booked + buffer time around them
4. Subtract anything earlier than min notice
5. Return the remaining slots in the requested time window

This means the assistant never offers a slot that’s already taken — race-condition safe.

Bookings inbox

The Reservations view shows all upcoming bookings:

• Filter by date range, status (confirmed / cancelled / no-show), service, staff
• Click a booking to see notes, contact info, source (chat / voice / manual / public widget)
• Mark no-show if a client doesn’t arrive — it’s tracked for analytics

Manual bookings

Need to enter a booking from a phone call or walk-in? Click + New booking in the Reservations view. Fill in client info, pick a slot, save — same email confirmations are sent.

Confirmation emails

Both you and the client receive:

• Confirmation email with date, time, service, location, and a one-click cancellation link
• Cancellation link is a signed token — no login required for the client
• Optional reminder email 24 hours before the appointment

Reply-to is set to your business email so the client can ask follow-up questions.

Public booking widget

Want to embed a standalone calendar on your website (no chat)? Use the public booking URL from the Reservations tab. It works on any page — visitors pick a slot, fill in name/email/phone, and the booking lands in your inbox the same way.

What’s next

• Voice AI — let the phone AI book during a call
• Lead management — bookings auto-create leads with contact info
• Analytics — see booking volume per service / staff