Reception takes care of guests.
Awentail handles the rest.
Guests ask about availability, parking, check-in times or cancellation terms - at any hour, often in a language your reception doesn't speak.
Awentail answers instantly, checks availability and takes the booking. It also spots the bigger inquiries - a wedding, a corporate event, a group stay - and hands them to reception with everything they need. Around the clock, on the website and by phone.
Chatbot from €29 / month · See pricing
14 days free · no card · data in the EU
Live demo - leads, bookings, and support
How many questions pull your reception away from the guests standing right there?
Each one takes a few seconds. Over a season, that adds up to dozens of emails and calls a day.
And they tend to land exactly when reception is busy with a guest who's just arrived.
Awentail handles that first wave on its own.
Not another website chatbot. The first line of your reception.
Awentail answers the guest - and from the conversation, it also works out how big the inquiry really is. It picks up on things like:
Different guest. Different inquiry.
Pick the kind of guest you deal with most.
Help a guest book before they close the tab
A website visitor is weighing up a stay but isn't sure yet - they want to know about availability, price or the view from the room. Without a quick answer, they leave to look elsewhere, and you never find out who they were.
Awentail answers right away, confirms the dates and helps them book on the spot.
More visitors complete a booking at the exact moment they're actually considering it.
Stop reception chasing party details back and forth
We'd like to celebrate a birthday with you, there'll be quite a few of us. How many exactly? What dates? What rooms? Today, reception often has to dig out these answers email by email.
Awentail asks the guest the right questions before the inquiry ever reaches reception.
Reception knows exactly what to offer - instead of starting from scratch.
Karolina N., karolina@email.com - "We'd like to celebrate a birthday with you."
- Dates
- Saturday, June 14, 2 nights
- Guests
- 12 adults, 2 children
- Room types
- 3x double, 1x family room
- Budget
- up to €1,000 for the stay
- Special requests
- own cake, gluten-free option
- Contact
- Karolina N., phone and email
Spot a corporate inquiry before it goes to a competitor
Corporate events and conferences are worth more, but they come with more variables too - headcount, catering, AV, accommodation. Ask about everything at once and the inquiry often stalls before it gets answered.
Awentail works through it step by step - then hands reception a ready inquiry:
Your team deals with events where the details are already known and a proposal can go out right away.
See how Awentail would answer your guests.
Guests get an answer right away. Reception gets a ready summary.
Awentail acts as the first layer between the guest and your reception.
Guest asks
Through the website chat or by phone, day or night.
Awentail answers
Using your room, pricing, amenity and policy information.
It spots the opportunity
For a booking, group or corporate event, it asks for the details that matter.
It hands over a ready summary
Reception gets the contact, the requirements and a conversation summary in one place.
Reception never has to scroll back through the whole chat or ask the same question twice.
What you get
One assistant. Web and phone. No guest left without an answer.
Website chat, phone with its own number, and appointment booking - in one tool that never sleeps.
Website chat
Answers from your content, not made up
Trained on your documents and website. Responds accurately, in context, 24 hours a day. When it doesn't know, it says so - no hallucination.
- ✓ Upload PDF, DOCX, CSV or auto-scrape your website
- ✓ Hybrid RAG search with AI reranking
- ✓ Embed widget, auto-detects 24+ languages
Voice AI on phone
62% of callers who reach voicemail never call back
A natural voice that speaks Czech, Slovak, English, and German. Picks up the phone, handles questions, captures contacts, and books appointments - no hold music.
- ✓ Dedicated phone number in minutes
- ✓ Full transcript and AI summary of every call
- ✓ Shares knowledge base with your chatbot
Contacts and bookings
Every conversation can turn into a finished booking
Automatically detects emails and phone numbers in chat and voice - and also collects contacts from a classic website contact form. Offers available slots and books appointments - without changing how your team works.
- ✓ Auto-detects email and phone in every conversation
- ✓ Slot generation with buffer time + double-booking protection
- ✓ Email confirmation with one-click cancellation link
Guests don't only think about bookings during office hours
A visitor browsing in the evening wants to book now, not wait until morning.
An international guest may be writing from a completely different time zone.
And someone comparing three hotels side by side won't wait for whichever one answers last.
Awentail answers, books and captures inquiries outside reception hours too.
So reception doesn't start the day catching up on emails - it starts with bookings already made.
What changes at your reception?
- Repeat pre-arrival emails, the same questions every time
- Reception stuck on the phone during the morning check-in rush
- Language barriers with international guests
- Group inquiries pieced together email by email
- Evening inquiries left unanswered until the next day
- The same check-in and parking questions, over and over
- Routine questions answered automatically
- Reception free to focus on guests on site during busy moments
- Multilingual coverage, 24/7
- Group and corporate inquiries pre-qualified from the start
- Evening inquiries captured immediately, not the next morning
- Staff handle only what genuinely needs a human touch
Case study
A hotel in the Krkonoše mountains: 47% fewer emails to reception
A small hotel in the Krkonoše mountains rolled out the Awentail chatbot and voice assistant ahead of peak season, to take repeat questions about availability, parking and dining off reception's plate - often outside working hours and in another language. Deployment took two days and ran alongside normal operations.
Deployment
- Website chatbot and a voice assistant on the hotel's phone line
- Connected to the availability calendar and room rates
- Running in Czech, English and German
What it delivered
- Reception no longer jams on the phone or inbox during peak season
- Guests get an answer in the evening or on weekends, not the next day
- More guests book directly instead of going through an intermediary
We expected it to save a few emails. We didn't expect our receptionist to actually have time to talk with guests at the desk in July - instead of replying to booking-portal messages all afternoon.
This reference is intentionally anonymous, at the hotel's request.
What our customers say
We no longer have to check email at night to see if someone's waiting on a room availability answer. Awentail handles it, and mornings I just see finished bookings.
International guests finally get an answer in their own language right away. We used to lean on a translation app - now the assistant just handles it.
What I appreciate most is that direct bookings went up without us having to pick up the phone every time a guest changes their mind.
Want the same relief for your reception?
Teach it your hotel. It handles the rest.
Upload your rates, room descriptions, FAQ and house rules - or let Awentail read your website.
Set what it should ask guests and when to hand the conversation to reception.
Add one line of code to your site, or forward your phone line.
And you're live.
No custom system to build. No extra person just to answer the same questions.
FAQ
Questions for your industry
How long does setup take?
You can go live in a single afternoon - upload your materials and add the widget or a phone number. No developer needed.
Does it answer guests in their language?
Yes, the assistant speaks dozens of languages - ideal for international guests.
Can it handle pre-arrival questions?
Yes - check-in, parking, breakfast and local tips from your materials, around the clock.
Can it take a booking for multiple rooms or a group?
Yes, for a group or corporate enquiry it asks about headcount, room type and dates and hands it to you as a ready enquiry.
Does it connect to our booking system?
Yes, it keeps availability and rates in sync with your data and hands the booking to your system for confirmation.
Where is our data?
We process data in the EU in line with GDPR, encrypted and isolated per account.
Reception doesn't have to answer every question itself.
Just the guests who actually need it to.
Let Awentail handle bookings, pre-arrival questions and group inquiries - on the website and by phone, 24 hours a day.
14 days free · no card