Restaurant: bookings without picking up the phone mid-service

Challenge

At the busiest time the phone rang with questions about free tables, hours or a gluten-free menu. Staff had to leave guests, and some calls went unanswered.

Solution

A chatbot on the website and business profile takes reservations, answers menu and allergen questions and handles guests in other languages.

• Table reservations with party size and time
• Answers on menu, allergens and hours
• Multilingual communication for tourists

Results

Staff focus on guests, not the phone. Bookings through the assistant are up 46% off-peak, and the restaurant hasn’t missed a single call in a month.