Dental clinic: the front desk got a break from constant ringing

Challenge

The phone rang during treatments. Patients at the desk waited while staff answered repeat questions about hours, prices and booking. Some callers never got through and did not call back.

Solution

We added a chatbot that answers common questions and offers open slots. A voice assistant takes calls after hours and when reception is busy - it books, answers and hands sensitive cases to staff.

• Booking and rescheduling 24/7
• Answers on hours, prices and pre-visit prep
• Complex questions handed to staff with a summary

Results

Reception has more time for patients on site and fewer missed calls. Calls to the front desk dropped by 54%, and nearly a third of bookings now happen outside opening hours.