GDPR & Your Data

Awentail is built and operated in the EU. We give you full control over your data - export it anytime, delete it whenever you decide to leave.

What we store

Everything is encrypted in transit (TLS 1.2+) and at rest (disk-level encryption on the database).

Export your data

1. Go to Settings → Privacy → Export my data
2. Choose what to include - conversations, leads, bookings, documents, voice calls
3. We assemble a ZIP and email you a download link (link expires after 24 hours)

The export contains JSON files per table plus the original uploaded documents.

Delete a single document or conversation

• Documents - Bot detail → Knowledge → trash icon. Removes the source, embeddings, and any indexed chunks immediately.
• Conversations - Conversations view → select → delete. Removes the conversation and its messages.
• Bookings - Reservations view → cancel or delete. A cancelled booking is kept for analytics; a deleted booking is gone.

Delete your account

1. Settings → Privacy → Delete account
2. Confirm with your password
3. Within 30 days, we delete:
   • Your user record
   • All accounts you own (and everything in them)
   • All payment-provider customer references (you’ll get the final invoice if applicable)

Backup snapshots are purged on rolling 30-day rotation, so all traces are gone within ~60 days.

How long we keep conversation data

Retention depends on your plan:

After the retention window, conversations are deleted automatically. Leads and bookings are kept until you delete them - they’re typically business records you want to keep.

Sub-processors

We have data-processing agreements (DPAs) in place with all sub-processors that touch customer data.

Questions

Email privacy@awentail.com for any data-protection request that the self-service tools don’t cover (DPO contact, supervisory authority complaints, copies on physical media).